Get My Action helps people discover and book sports and fitness venues, arrange group sessions, and manage venue availability. The website introduces the service; bookings, reminders, split payments and group chat are described as app features.

This Privacy Policy covers personal information connected with our website, app, booking support and venue-partner interactions. In this policy, “Get My Action”, “we” and “our” refer to the service operator of Get My Action.

This policy explains information handling. It does not change booking prices, cancellation terms, refund rules or venue conditions. Independent venues, payment services and app stores may provide their own notices for information they handle separately.

The information involved depends on the features you use. Browsing the website is different from making an app booking or listing a venue. The following categories describe the proposed handling for the features shown on this site; they must be checked against the live service.

Account & contact

Name, email address, phone number and account details that you provide when registering, managing an account or contacting us.

Bookings & entry

Selected sport, venue, date and time; participant details; booking references; QR entry passes and check-in status; cancellations, rescheduling and favourite venues.

Payments & refunds

Amounts, transaction references, payment or refund status, and split-payment contributions. The payment details handled by us or a payment provider depend on the checkout method.

Location & searches

The city or area you search for and, when you enable the relevant device permission, location used to find nearby venues or provide directions.

Messages & feedback

Information you submit in support requests, booking-group chats, ratings or reviews, together with the account or booking details connected to that interaction.

Technical information

IP address, browser or device details, page or feature requests, and diagnostic information where collected by the website host, app or service providers.

Venue partners

Business and contact details, venue address, availability and booking information, and payment or settlement details supplied to manage a listing and venue payouts.

Information can come from you, a group organiser adding you to a booking, a venue confirming booking or entry status, a payment provider confirming a transaction, or technical requests from your browser or device. Only the sources relevant to your interaction apply.

Please avoid putting passwords, one-time codes, full card details or unnecessary health information in reviews, group messages or support requests.

Information connected with the service is used for the relevant activity: managing an account; finding venues; reserving, changing or cancelling a slot; arranging payments and refunds; issuing entry passes; sending booking reminders; supporting group coordination; and responding to questions.

For venue partners, information supports listing administration, schedules, booking coordination and settlement. Technical information, where collected, supports service delivery, troubleshooting, security and prevention of misuse. Optional diagnostics or additional uses need to be explained when introduced.

Required information should be identified when it is requested. Without details needed for a particular function, that function may not be available. Optional information should remain optional.

With your selected venue

Booking and contact information may be shared with the venue as needed to confirm a session, validate entry, communicate a change or resolve a booking issue. A venue may separately collect information for its own on-site operations; its notice should explain that handling.

With your booking group

Group features may show participants’ names or profiles, booking details, contribution amounts and payment status to the people involved. Messages you send to a booking group are visible to that group. Share invitation links and QR passes carefully, and provide another person’s information only when you are authorised to do so.

With service providers

Providers supporting hosting, payment processing, communications or technical support may handle information relevant to those services. Payment providers may collect payment credentials directly and return transaction details or status to us. The actual provider and checkout arrangement should be explained at the point of payment.

For legal or safety reasons

Information may be disclosed where reasonably necessary to comply with an applicable legal obligation or lawful request, address fraud or misuse, resolve a dispute, or protect someone’s safety. The scope of a disclosure should be limited to the purpose and any applicable legal requirements.

The supplied static website pages do not themselves set first-party cookies, write browser storage or include analytics or advertising scripts. This does not establish what the hosting platform, app or external providers collect; those services need their own configuration review.

The website loads fonts from Google Fonts and photographs from Pexels. Loading these resources connects your browser to those providers and can disclose technical request information. App-store links also take you to an external service. Review the relevant provider’s privacy information when using those services.

Before optional cookies, analytics or advertising tools are introduced, their purposes, providers, duration and available controls should be disclosed, with consent obtained where required. Browser settings can help manage cookies, but they do not necessarily control app permissions or all external requests.

You can manage location and notification permissions through your device settings. Turning off a permission may affect related functions, such as nearby-venue suggestions or push reminders. It should not be treated as agreement to unrelated processing.

Booking confirmations, payment updates and important service messages are separate from optional promotional messages. If promotional communications are offered, the service should provide the choices and opt-out method required for that channel.

Where processing relies on consent, you may withdraw that consent through the control provided or by contacting the privacy team. Withdrawal applies to future consent-based processing; it does not automatically remove records that have to be retained for another lawful reason.

Information should be retained only for as long as needed for the purpose for which it was collected, or for a justified legal requirement. Relevant factors include whether an account or booking remains active, whether a payment or refund is outstanding, whether a support issue or dispute is unresolved, and applicable record-keeping duties.

When information is no longer needed, it should be deleted or anonymised as appropriate. Limited records may need to remain after account closure for outstanding transactions, legal obligations or a documented dispute. Backup removal may follow a separate deletion cycle.

The live retention periods, backup schedule and any applicable exceptions must be confirmed before this draft is published.

Information should be protected by technical and organisational measures appropriate to its sensitivity and the service, including limiting access to people who need it. No internet service can offer an absolute guarantee of security; this statement does not remove any responsibility to protect information or respond to an incident.

Where an incident creates notification duties, affected people and relevant authorities should be informed as required by applicable law.

Processing locations depend on the hosting and service providers selected. This draft does not assume that all information stays in one country. Any international processing, destination details and required safeguards must be checked and accurately disclosed before publication.

Depending on the law that applies and the circumstances, you may be able to request access to information about you, correction of inaccurate information, deletion, a copy of your information, or restriction of particular uses.

Objection and withdrawal: you may also have the right to object to certain processing or withdraw consent for uses that rely on consent. Contact the privacy team through the verified support or privacy contact made available by Get My Action, and describe the information or activity concerned.

We may need proportionate information to verify that a request relates to you or that you are authorised to make it. Please do not send identity documents unless a secure and necessary verification step has been explained. Requests should be handled within the applicable legal time limit, with an explanation of any lawful limitation or exception.

You may raise a concern with the privacy contact and, where available under applicable law, with the relevant data-protection or grievance authority. This policy does not limit any rights you otherwise have.

Some listed activities may be suitable for younger participants. That does not, by itself, mean a child can create an account or independently provide personal information.

Where a parent or guardian arranges a booking, they should provide only the participant information needed for that session and have the authority to do so. Any age checks and parental-consent arrangements required by applicable law must be in place before children’s information is collected.

A parent or guardian who believes a child’s information has been provided without the necessary authorisation should contact the privacy team. The matter should be reviewed and the information corrected, restricted or removed as appropriate. The service’s account-age rules must be confirmed before publication.

A venue, payment provider or app store may have its own responsibilities for information it collects directly. For example, a venue may ask for details when you arrive, and an app store may manage your download or store account.

Review the notices provided by those services for their separate processing. Where a provider handles information on our behalf, linking to its policy does not replace our responsibility for the information handling we control.

This policy may be updated to reflect changes to the service, its information handling or applicable requirements. The published version should show an updated date, and material changes should be brought to your attention in an appropriate way.

Where a change requires consent or another notice before a new use begins, that step must happen separately. Continued use of the website should not be treated as automatic consent to a new optional use of information.